Pet insurance claim management automation solution

This post is a quick overview of an Abto Software’s blog article.

Abto Software is focused around providing insurance companies with products that facilitate greater efficiency. By leveraging computational technology, we help insurance companies to automate administrative processes helping them to provide better services.

One project our company took over was aimed at making pet insurance more convenient and straightforward. After analysis, our team has covered every stage from design to implementation, quality assurance, and launch to deliver an application for intuitive policy management.

The integrated claim management processing functionality is another important feature worth mentioning. Our custom-built claiming system enables customers to create and submit their applications and receive financial reimbursement without hassle.

Enabling automated claim management

Abto Software took over:

• Custom end-to-end software development a. UI/UX design b. Back-end development c. Database management d. Third-party integration
• The customization of the management system
• The implementation of the security system
• Quality assurance

Claim automation: Our approach

We provide full-cycle services:

• Business consulting, market research, and analysis
• Solution design, UI/UX design, and planning
• Policy management system development to simplify data processing
• Claim management system development to enable claim handling
• Third-party integrations, in particular smooth integration with external payment systems
• Customer support system development
• Quality assurance
• Product support and maintenance

And integrate additional features:

• AI-driven chatbots
• AI-based business process automation

Claim management processing solution: The concept

Most people experience difficulties when handling claim filling and management, as such bureaucratic issues typically have many nuances – information review, transaction handling, and further application submission. Our product is designed to enhance these processes to assist both businesses and end-users and facilitate customer satisfaction and loyalty.

The concept is simple:

• The owner visits the vendor’s website to review available options – the levels of coverage, the pricing, and requirements for eligibility
• The owner uses the intuitive platform to manage the policy
• In case of illness or emergency, the owner contacts the veterinary office
• After receiving necessary consultation or treatment, the owner can submit the claim to receive financial reimbursement

The provider then reviews the claim and determines it’s eligibility and approves the reimbursement for the veterinary services.

The customer can use the platform to review and manage the policy throughout the whole term.

Claim management processing solution: The value

We can also integrate extra features:

• User authentication and authorization
• User management
• Admin and doctor dashboards
• Customizable templates
• Appointment scheduling
• Automatic recommendations
• Enhanced analytics and reporting
• Automatic billing and invoicing
• Claim management
• Customer support
• Data security
• Third-party integrations
• Mobile camera support
• Mobile PDF generation

To bring more value to both:

• Pet owners:
  a. Faster processing – the platform can help submit claims much faster, minimizing time and effort to handle the process, which eliminates unjustified expenses
  b. Greater accuracy – the platform can help omit potential human error and ensure greater accuracy, which eliminates potential delays and denials
  c. Increased transparency – pet owners can track their application in real-time
  d. Increased convenience – pet owners can file the claim from anywhere and anytime

• Insurance companies:
  a. Straightforward processing – the solution helps businesses to accelerate claim processing
  b. Uncompromised accuracy – our solution helps leaders streamline precision, which minimizes reputational and financial damage
  c. Risk management – the tool can also be used to detect and prevent fraudulent activities
  d. Customer service – the tool can improve customer experience and retention

Summing up

The described pet insurance claim management automation solution is designed for businesses to enhance claim evaluation and processing by minimizing resource-intense routines and improving overall performance. With this automation solution, the employees can handle large volumes more efficiently potentially boosting customer satisfaction and loyalty.

More value can be also brought by leveraging:

• Artificial intelligence
• Computer vision