Chatbots are the future of business, and the future is here!
The increasing popularity of chatbots is finally making way to actual industrial applications. Multi-national companies such as H&M and American Express have begun integrating their own chatbots to various parts of their businesses. The cutting-edge technology is steadily providing more and more companies, the much needed proactive customer service experience while maintaining efficiency.
Since 2017, chatbots have increased rapidly in various industries. The use of chatbots on the popular Facebook Messenger alone jumped from 30,000 in 2916 to 100,000 in 2017. Even the current generations of customers are expected to use chatbots on a daily basis, with 60 percent of the youth already doing so. It is projected that 80 percent of businesses will be using the technology by 2020.
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Top comments (3)
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