Immediate Solutions, an IT consulting leader, exemplifies efficiency and customer service excellence through its strategic use of AssetIT and Jira Service Management. This condensed overview highlights their approach to managing a diverse array of customer IT requests with unparalleled precision.
*Efficient Request Handling
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At the forefront is the Jira Service Management portal, a centralized hub catering to various IT needs, from data backups to software license extensions. Each customer request, whether it's purchasing new cables or seeking data backup assistance, is meticulously logged and managed through this integrated system.
*Systematic Management with AssetIT
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The cornerstone of Immediate Solutions' efficiency is their 'Grouping method.' Requests are categorized to Jira Service Management as 'Organizations', based on their services, and imported into AssetIT as 'Inventories'. This method ensures precise tracking and proactive service, backed by a robust notification system and detailed data records.
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