Years ago, there were only limited options ways to streamline businesses. But businesses today have significantly more options for simplifying workflows with automation.
In the past few years, process automation has been riding the wave by accelerating operations of business. Yet, there are lot of puzzlements in choosing between the right automation as there are different types of automation.
The major types of process automation include BPA, RPA, DPA, and BPM. There are always misinterpretations between these four concepts.
This blog aims to make you understand the difference between RPA Vs BPA and which is the right solution that suits your business needs.
There are plenty of key differences and similarities between RPA and BPA which will be covered in this comprehensive guide.
We’ll break down everything you need to know about RPA and BPA, including:
- Overview of RPA and BPA
- Key Differences Between RPA and BPA
- How do RPA and BPA work together?
- And Real-world Applications of RPA and BPA
Overview of RPA and BPA
What is RPA?
Robotic Process Automation (RPA) is a technology that utilizes software bots to automate repetitive and rule-based tasks traditionally performed by humans, such as data entry, invoice processing, and customer service interactions. It requires little to no coding, allowing users to create automation workflows through visual interfaces, and seamlessly integrates across various applications and systems.
What is BPA?
Business Process Automation (BPA) is an approach to automating complex business processes and workflows. It integrates multiple systems and departments to increase efficiency and productivity. By streamlining end-to-end processes such as customer onboarding, financial operations, and document management, BPA reduces manual intervention and accelerates task completion.
Real world applications of RPA
Banking and Finance:
Automating data entry for transactions, fund transfers, and account management. Automating Know Your Customer (KYC) processes by gathering and validating customer information.
Healthcare:
Automating the entry and retrieval of patient records, appointment scheduling, and billing processes. Streamlining insurance claims by automating data extraction and validation.
Customer Service:
Using RPA to automate responses to common customer inquiries and support requests. Automating the processing of orders and updating customers on their status.
Manufacturing:
Automating stock level monitoring and reordering processes. Automating data collection and reporting for quality assurance checks.
Real World Applications of BPA
E-commerce:
Automating the entire order management process, from order receipt to shipping and invoicing.
Insurance:
Automating the entire lifecycle of insurance policies, including claims, renewals, and customer communications. Automating data collection and analysis for risk assessment during policy underwriting.
Telecommunications:
Automating the provisioning of new services and managing customer accounts across multiple systems. Streamlining the process of handling customer complaints and service requests.
Key Differences Between RPA and BPA
Integration of RPA and BPA
RPA can automate individual tasks within larger workflows defined by BPA. For example, while BPA streamlines the entire customer onboarding process, RPA can handle specific tasks like data entry or document validation within that process.
BPA often deals with complex processes that require data from multiple sources. RPA can automate the extraction, transformation, and loading of data, ensuring that the BPA framework has accurate and timely information.
BPA provides a comprehensive view of workflows, while RPA can execute specific steps within those workflows. This combination allows for greater visibility and control over the entire process.
RPA reduces the likelihood of human errors in repetitive tasks, which can enhance the accuracy of the data being processed by BPA systems, leading to more reliable outcomes.
Take Away
We have highlighted RPA and BPA’s considerable strengths and real-world applications of them in this blog.
Now the question comes: which one suits your business needs?
Let's understand differences in a much simpler way!
RPA can be used in places where your business needs to automate rule-based and repetitive tasks to boost productivity and accuracy. At the same time, BPA can be used in scenarios where you need to automate the entire business process, integrating various workflows to increase overall business efficiency.
However merging RPA and BPA together deliver superior results by automating individual tasks alongside entire processes. It results in smoother processes and enhanced productivity.
No matter which process automation you choose among RPA and BPA , choosing a prominent automation solution provider will definitely increase your chances of business growth.
So, the next step is to pick an ideal automation partner with extensive experience in providing custom automation solutions.
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