Engaging” & “Interactive” are two words that can define a Conversational AI. A chatbot, in a way, has the responsibility to replace a human being for customer interactions. Up to this point, it has been remarkably successful. Consumers around the world are benefiting from the vast capabilities of AI chatbots, and so are businesses. That is why it is not just about looks but a necessity for an engaging and interactive chatbot ui design.
Think of chatbot UI as a bridge between the user and the bot, and building this bridge is no easy task. As the first point of contact, a chatbot's UI can either captivate users or leave them frustrated. A thoughtfully designed interface makes it easy for users to navigate, access information, and receive assistance. For instance, over 40% of online shoppers would prefer using conversational tools. Ultimately, creating a great UI requires not just creativity but the knowledge of design fundamentals, best UX (User experience) practices, and user behavior.
In this article, we will examine top chatbot UI examples and showcase the unique features that set them apart. We will also discuss the key difference between UI and UX.
An Overview of Chatbot UI
AI chatbots are well known for their ability to personalize user experience, and UI greatly contributes to this. A chatbot user interface (UI) is the visual and interactive layer that allows users to communicate with a chatbot. It includes everything from the arrangement and design components to the features that enable effective communication. Essentially, the chatbot UI is the face of the chatbot, playing a crucial role in shaping user experience. At its core, a chatbot UI is designed to make communication intuitive, allowing users to effortlessly type their messages, view responses, and follow the conversation.
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