Google's AI Overview gave the wrong Saturday opening time for a Dallas med spa on three days in a row. On the same three days, ChatGPT named that med spa in 3, then 1, then 4 answers to the same 8 questions.
If you check your own business by asking once, you get one day's answer and nothing to compare it to.
The setup
This was a sample audit on a real Dallas med spa in October 2026. It isn't a client of mine, so it stays anonymous.
I asked ChatGPT and Google AI Overviews the same 10 questions on Friday 23, Saturday 24 and Sunday 25 October. Every run used the same wording in a new chat or a new search, logged out, with no follow-up questions.
Eight were general questions a new client would ask, such as the best med spas in Dallas, laser hair removal packages or microneedling. Two asked about the med spa by name.
I count the two groups separately. An engine almost always finds a business when you type its name, so mixing them would make the numbers look better than they are.
ChatGPT gave a different total each day
The laser hair removal packages question held steady. ChatGPT listed the med spa first on all three days, with a link to its site.
Three other questions moved:
- Microneedling: third on Friday, missing on Saturday, third again on Sunday.
- Natural looking Botox: on Friday the med spa showed up only as a pin on the answer's map and was left out of the written list. It was missing on Saturday. On Sunday it was listed first, with a Yelp page as the source instead of its own website.
- Chemical peel for acne scars: named only on Sunday, in second place.
Friday's total of 3 counts that map pin. On the other four general questions, ChatGPT didn't name the med spa on any of the three days.
Google AI Overviews named it on 1 of 8 each day
Google's AI Overview named the med spa on 1 of the 8 general questions each day, and it was the microneedling question every time. The position moved from 4th on Friday to 2nd on Saturday and 3rd on Sunday. The Overview linked to the med spa's site each time.
On the Botox question, the med spa was first in Google's map pack on all three days. The AI Overview at the top of the same page never named it.
The wrong Saturday hours came back on every run
I asked for the med spa's address, phone number and opening hours. Google's AI Overview gave a fixed Saturday opening time on all three days. The med spa's own website says Saturday is by appointment only, and the time Google gave matches a third-party directory listing. ChatGPT got Saturday right on all three days, from the med spa's contact page.
One run can't tell you whether a wrong answer is a one-off or something the engine keeps repeating. Three runs with the same wrong hours point at a source. So the first fix in my sample report was to make the Saturday hours match on the website, the Google Business Profile and the directory listings, and to ask the directory to correct its entry.
A question without the city got answers for Illinois
One of my questions named two Dallas neighbourhoods and left out the city. ChatGPT answered it for towns with the same names in Illinois on all three days. Google did the same on Friday and Saturday, and placed it in Texas on Sunday.
I kept the wording unchanged so the three runs stayed comparable. Every question in a real audit now has the city written into it.
What this sample can't tell you
It covers one med spa in one city over three days. Perplexity and Gemini were blocked while logged out, so they have no results. The Claude chatbot was run on only one of the three days, so it has no totals here.
The connection traced to Bulgaria on Friday and to a US exit on Saturday and Sunday, and that can change what an engine shows. "Not named" means not named in these answers. The sample doesn't show why an engine picked one business over another.
Run the check on your own business
- Write 8 general questions a new client would ask, with your city in each one, plus 2 questions about your business by name.
- Ask each one in a new chat or a new search, logged out and with no follow-up, on 3 different days.
- For each answer, log whether you were named, your position, whether it linked to your site, which other businesses were named and whether the facts about you were right.
- Count the general and the by-name questions separately, and keep each day's total next to the others, for example 3 of 8, 1 of 8 and 4 of 8.
- Fix the facts that come back wrong on every run first.
How to check whether ChatGPT and Google AI Overviews name your local business has the columns and the weekly routine in more detail.
Get the audit for your business
The AI Visibility Audit uses this method on your business. Your city is written into every question, and each question runs 3 times in each engine, on 3 different days. You see all 3 results side by side, with the fixes that come out of them.
For a quick first look, start with the free AI city check. It asks ChatGPT and Google AI Overviews 3 client questions with your city in each, once in each engine, and I email you who they named.
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