Repair service ticketing system

Build a repair Shop that allows you to give to your clients the possibily to submit their reparation request and receive invoices.

How it works?

Your customer fill up form with :

Device name ;

Problem Description;

Customer Location (not mendatory) ;

Customer Phone Number (not required);

Email (will be pulled from the PrestaShop Customer Object)

And submit the information .

You can then receive aa message with the ticket number and the customer details.

The customer also will receive his tick number and other informations.

After you read the ticket description you can associate any product to it as a reparation cost estimation.

Once you finish adding products to a ticket you can send the ticket back to the customer with associated products.

The customer will see the associated products as the repartion cost and validate the invoice.

Once you finish the reparation you can mark the ticket as finished and the customer will receive a notification email with a link to finish his order.

In the customer account he can edit the ticket if needed .

You as the admin can also edit any ticket or delete old tickets from the module admin page.

PrestaShop Version : 1.7 and 8

Compatible Browsers : Google Chrome, Firefox, Yandex etc.

Files Included : JavaScrip,PHP, CSS

Software Version : 1.7 and 8

REPAIR SERVICE TICKETING SYSTEM