This is a submission for the Twilio Challenge

What I Built

I built a product review and rating App that allows product users to submit ratings along with descriptive feedback. The application analyzes the sentiment of the feedback and provides users with a personalized response based on their sentiment. The backend stores the ratings in a MySQL database and sends notifications using Twilio.

This app aims to help product owners gain valuable insights into customer satisfaction and areas for improvement.

Demo

The Users fill out a form with their name, description, and rating. Once submitted, Gemini performs a sentiment analysis on the feedback and replies with a response based on the feedback.

During the process, Twilio sends an SMS notification informing the product owner about the new rating submission.

Source Code

Twilio and AI

For this project, I use Twilio communication capabilities coupled with Gemini for AI-driven sentiment analysis to create a product review system.

Role they play

Sentiment Analysis with AI

The application leverages Gemini AI to perform a sentiment analysis, which evaluates the emotional tone of user-submitted feedback and categorizes it as positive, negative, or neutral.

Automated Notifications with Twilio

Using Twilio's powerful messaging API, the application sends real-time SMS notifications to the product owner whenever a new rating and review are submitted. This ensures that product owners are immediately aware of customer feedback and can take prompt action if necessary.

Additional Prize Categories

Impactful Innovators: This project qualifies for the impactful innovators category as it provides real-time sentiment analysis and notifications. The app helps businesses quickly respond to customer feedback, leading to improved customer satisfaction and service quality.

Also, the insights gained from sentiment analysis allow businesses to identify and address issues promptly, contributing to better product development and overall user experience.

Lastly, the app is mostly beneficial for small business owners. It gives them access to advanced tools for understanding and responding to their customers.