DEV Community

Get locked out of 2 factor authentication of github

Sonika Baniya on March 18, 2021

I get locked out of github 2 factor authentication of github. I know my username and password. My country isn't listed in github messaging region. ...
Collapse
 
tomerfi profile image
Tomer Figenblat

Have you tried github.community/ ?

Collapse
 
sonikabaniya profile image
Sonika Baniya

Yeah i looked there and my situation is exactly the same situation here: github.community/t/locked-out-of-2...

But I cant reach to private support as I don't have account now. i really don't know what to do next

Collapse
 
tomerfi profile image
Tomer Figenblat

I'll be at my office in about half an hour, maybe I can try and reach the private support from my account and ask for help for your user.

Thread Thread
 
sonikabaniya profile image
Sonika Baniya

thank you so much, my github id is @sonikabaniya

Thread Thread
 
tomerfi profile image
Tomer Figenblat

I've contacted support I'm sure they'll reply shortly,
I'll get back here with their response.

Thread Thread
 
sonikabaniya profile image
Sonika Baniya

Thank you Tomer, highly appreciated your help :))

Thread Thread
 
tomerfi profile image
Tomer Figenblat

No problem.
:-)

Until we get an answer, you can perhaps try start a new post in the github community site, maybe you'll get an answer faster there.

Thread Thread
 
sonikabaniya profile image
Sonika Baniya

yes, i should do that

Thread Thread
 
sonikabaniya profile image
Sonika Baniya

Hi Tomer, is there any update in this case?

Thread Thread
 
tomerfi profile image
Tomer Figenblat

I'm was checking out the ticket just now, and it appears to be closed...by me.
Weird, I must have tapped the close button by accident or something.

I'm really sorry, I've just reopend it.

Thread Thread
 
sonikabaniya profile image
Sonika Baniya

Oh.. no worries. It happens sometimes, just let me know if you hear anything from there. You can dm me on twitter if its easier for you that way. Thank you Tomer for being super easy to reach. It means a lot to me.

Thread Thread
 
tomerfi profile image
Tomer Figenblat

After re-opening, the ticket date is still 7 days ago, so I'm sure it will be answered shortly.
I'll keep an eye open for it this time.

Thread Thread
 
sonikabaniya profile image
Sonika Baniya

Hi Tomer, they replied to my ticket and disable my 2fa. I am able to login back. I just wanted to let you know. Thank you so much for being there :))

Thread Thread
 
tomerfi profile image
Tomer Figenblat

Yes I see now they also replied to my ticket providing a link for you to get in contact with them.
If you need the link, just let me know.
:-)

Thread Thread
 
iamprazol profile image
Prajjwal Poudel

@tomerfi I am having the same issue. Can you please help me out here :).