How to Build a Feedback-Driven Culture?

Hi! 👋 I want to talk about something that's really close to my heart — creating a culture that thrives on feedback when building products.

I'm in the early stages of building a small side project called Mimi. Mimi makes it easy for small teams of product engineers and indie hackers to gather and act on user feedback. 📊🔍

I define feedback as feature requests, improvements and bugs that users face while using the product.

I'd appreciate it if you could share your challenges when shipping features - https://tally.so/r/nrVzG2 🙏

Make It Easy for Users to Share Their Thoughts 💭

First things first, we need to roll out the welcome mat for user feedback. Think about it—how often have you wanted to share your thoughts about a product but couldn't find an easy way to do it? Let's not put our users through that!

Here are some ways I gather feedback from users:

• Set up a simple feedback form on your website

• Create a dedicated email address for feedback

• Use in-app prompts to ask for opinions at key moments

Firstly this process has a lot of friction for users to provide feedback. 😓 Moreover, this process can make it challenging to organize feedback if you need to chat back and forth with users - Why is this communication necessary?

Because I believe you're not just building a product — you're solving a problem for a community of people, and you can't do that without building a strong relationship with your end users.

Create a Feedback Loop

Feedback isn't a one-time thing— it's an ongoing conversation. By creating a feedback loop, we show our users that their input is valued and acted upon. 💯

This encourages them to keep sharing, which means we keep learning and improving. 📈

Here's what a good feedback loop might look like:

1. Collect feedback
2. Analyze and prioritize
3. Act on the insights
4. Communicate changes back to users
5. Repeat!

Users who provide feedback once are more likely to do so again. Reaching out to them and checking in periodically can build trust between your product and its users.

However, this becomes a challenge at scale.

These are a few perspectives that I'm thinking through while building Mimi.

I don't have the product launched yet, but I'd be really happy if you could share the challenges that you've faced while building products and shipping features - it could help me set the vision for Mimi