☝️ About

Big enteprises build Strategic Plans to project themselves into the future.

OPT-NC makes no exception and has recently designed its own called "Construire demain":

Plan stratégique | OPT-NC

L’OPT-NC a présenté l’élaboration du plan stratégique CONSTRUIRE DEMAIN | OPT 2025 à son conseil d’administration le 16 novembre 2021. Un choix d’orientation a été fait à cette occasion, soutenu par des échanges préalables au gouvernement de la Nouvelle-Calédonie et par de multiples contributions de personnalités politiques, économiques et sociales dans le pays.  

office.opt.nc

A strategic plan may have a lot (maybe plenty) of points... and in the mean time should be resumable into a very few keypoints -let's say 3 -,

so anyone can understand and talk about the big picture with ease.

👉 With this post, we'll dive into a journey where, with the help of various AI driven tools, we will:

1. 📚 Chat with the plan itself
2. 🤔 Imagine a near future
3. 💡 Pitch an idea
4. 🗣️ Explain & Implement the idea
5. 🕹️ Play with the prototype
6. 🎯 Loop back on strategic plan to how it fits
7. 🔭 Think about other opportunities

💭 About Chatbots & Primary Customer Service

Below some context about ChatBot based service, good to knonw before delivering such services in production:

🧰 Tools

We will use many tools here:

• 🧠 Quivr as "the brain" of the Strategic Plan, which holds the knowledge of what the plan we have stored in
• 🦾 OpenAI : the API that will give us the LLM, the engine that will "do the job"
• 🤖 ChatGPT : for casual question or little explanations (eg. "What's a LLM ?")
• 🦜🔗 Langchain : the framework, the "glue" we will use to interact with the LLM
• 😽 Kor : A tool to extract structured data out raw unstructured text

🎯 What we'll do

In this demo, we'll see how to build very custom tools (add our very own ones) to achieve specific customer-centric tasks... but operated by autonomous AI-driven agent.

At the end, we'll get a kind of connected chatGPT.

📽️ Demo

🤯 What Ive learned and reflexions

• Trust LLM capabilities (experiment early with tools)
• Screenwriter role
• Customer Experience Designer
• Designing Custom Tools
• About static content : fallback
• Agent Contextualizaiotn
• Agent design
• Agent & tools unit testing
• Chatbot KPIs

📚 Must-reads

• Digital Humanism: For a Humane Transformation of Democracy, Economy and Culture in the Digital Age
• A World Without Work: Technology, Automation, and How We Should Respond
• 🎯 Data strategy for (not so) dummies