This series is intended to be a personal study guide. Information may not be comprehensive or accurate. I am sharing it in case others find it useful. Please feel free to comment if any information is inaccurate.
3.4 Identify resources for technology support
Recognize there is documentation (best practices, whitepapers, Knowledge Center, forums, blogs)
- AWS Whitepapers & Guides - papers describing a variety of services and best practices
- Knowledge Center - frequently asked questions
- Blogs - blog posts covering a wide range of topics
Identify the various levels and scope of AWS support
- AWS Abuse - AWS will report suspected abuse activity to the account's security contact
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AWS support cases
- Create support cases through the Management Console to get help with issues
- Account and billing
- Service limit increase
- Technical support
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Premium support
- Developer - testing and early development
- Business - production workloads
- Enterprise On-Ramp - mission-critical production workloads with consultation
- Enterprise - mission-critical production workloads with consultation and automated health management
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Technical Account Managers
- Technical point of contact
- Helps plan and build solutions using best practices
- Coordinates access to subject matter experts
- Assists with case management
- Presents insights and recommendations on your AWS spend workload optimization, and event management
- Proactively keeps your AWS environment healthy
Recognize there is a partner network (marketplace, third-party) including Independent Software Vendors and System Integrators
- AWS Marketplace - third party solutions across a variety of service categories
- Independent Software Vendors - businesses providing SaaS hosted on AWS
- System Integrators - assist businesses with integrating their current systems with AWS
Identify sources of AWS technical assistance and knowledge including professional services, solution architects, training and certification, and the Amazon Partner Network
- Professional Services - deliver targeted guidance through best practices, frameworks, tools, and services across solution, technology, and industry subject areas
- Solutions Architects - work with clients to design solutions
- Training and certification - learning materials and certification exams in a variety of domains
- Amazon Partner Network - global community of partners that leverages programs, expertise, and resources to build, market, and sell customer offerings
Identify the benefits of using AWS Trusted Advisor
- AWS Trusted Advisor
- Cost optimization - save cost with actionable recommendations
- Performance tuning - improve the performance of your services with actionable recommendations
- Security improvement - improve the security of your AWS environment by suggesting foundational security best practices curated by security experts
- Fault tolerance - improve the reliability of your services
- Service quotas - will notify you once you reach more than 80% of a service quota
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