Chargebacks911 helps merchants prevent, fight, and recover from chargebacks and friendly fraud. On DEV, we share engineering-minded deep dives on disputes, payments risk, fraud signals, and the systems behind them.
Chargebacks911 was started by merchants, not bankers. Our founders were losing revenue to customer disputes and couldn't find a solution built for the merchant side, so they built one. Today our technology safeguards more than 2.4 billion online transactions a year for clients in 87 countries, and more than 18,000 companies have recovered revenue with our products. We believe the model for handling chargebacks is broken, and we're here to challenge the status quo: fighting invalid disputes, stopping preventable ones, and sharing what we learn with the people who build payment systems.
Our stack
We build end-to-end, data-driven technology for post-transactional fraud: automated dispute intake and representment, chargeback alerts and prevention, agnostic integration connectors for payment processors and gateways, and analytics across more than 2.4 billion online transactions a year. We also publish free tools for payments teams, including a Chargeback Reason Codes guide, BIN Lookup, MCC Lookup, an ROI calculator, and a Visa VAMP calculator.