Greater Than Code
Greater Than Code
110: Human Incident Response with Courtney Eckhardt
RubyConf 2018 - Retrospectives for Humans by Courtney Eckhardt
01:16 – Courtney’s Superpower: Explaining things.
06:50 – Incident Response: How we talk to people how are are affected by incidents
Other Great Incident Response GTC Episodes!
13:52 – Disabilities in the Workplace and Professional Spaces
20:25 – The Tension Between Accessibility and Security
23:20 – Developing Coping Skills in Response to a Troubled Childhood / Combatting the Feeling of Being Othered
29:16 – Incident Retrospectives and Defensiveness as a Natural Instinct to Feedback
35:29 – Showing Vulnerability
"In order to understand what another person is saying, you must assume it is true and try to imagine what it could be true of." - George Armitage Miller
43:56 – Emotional Response
Trauma and Recovery: The Aftermath of Violence--From Domestic Abuse to Political Terror
Reflections:
John: Trauma doesn’t stay in the past. Trauma has a continuous effect on our lives.
Coraline: Thinking about therapy and frame it as a blameless retrospective.
Sam: Referring to “post mortems” as “retrospectives” and buying the book Agile Retrospectives. (Future book club episode?!)
Jamey: Even if you’re not changing things in a higher level, you can still help on a direct level.
Courtney: Group therapy and handling retrospectives.
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Special Guest: Courtney Eckhardt.
Sponsored By:
- The Local Maximum: Check out this new podcast called The Local Maximum. It's hosted by Max Sklar who is a Machine Learning Engineer at Foursquare. He covers a lot of fascinating topics: AI, building better products, and the latest technology news from his unique perspective. Max interviews a wide diversity of guests, including Engineers, Entrepreneurs, and Creators of all types. You can see their bios at localmaxradio.com, and subscribe to The Local Maximum podcast wherever you listen!
