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Moisi Trungu

Inspairing DevOps

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How to Create Custom ViciDial Reports with SQL Queries

How to Create Custom ViciDial Reports with SQL Queries

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11 min read
How to Set Up ViciDial Auto-Dial (Predictive, Ratio & Progressive)

How to Set Up ViciDial Auto-Dial (Predictive, Ratio & Progressive)

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10 min read
How to Upload a Lead List to ViciDial — CSV Format & Mapping

How to Upload a Lead List to ViciDial — CSV Format & Mapping

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11 min read
How to Change Campaign Dial Speed in ViciDial

How to Change Campaign Dial Speed in ViciDial

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9 min read
How to Add an Agent in ViciDial — User Setup & Phone Config

How to Add an Agent in ViciDial — User Setup & Phone Config

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9 min read
ViciDial VDAD Not Dialing — AST_VDadapt Process Troubleshooting

ViciDial VDAD Not Dialing — AST_VDadapt Process Troubleshooting

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10 min read
Asterisk Core Dump & Crash Analysis — Debugging Segfaults

Asterisk Core Dump & Crash Analysis — Debugging Segfaults

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10 min read
SIP 408 Request Timeout — Network & Firewall Troubleshooting

SIP 408 Request Timeout — Network & Firewall Troubleshooting

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11 min read
SIP 503 Service Unavailable — Carrier & Server-Side Fixes

SIP 503 Service Unavailable — Carrier & Server-Side Fixes

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12 min read
SIP 403 Forbidden Error — Trunk Authentication Troubleshooting

SIP 403 Forbidden Error — Trunk Authentication Troubleshooting

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10 min read
Asterisk 'Peer Is Not Registered' — SIP Registration Failure Debug

Asterisk 'Peer Is Not Registered' — SIP Registration Failure Debug

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10 min read
Asterisk 'All Circuits Busy' Error — SIP Channel Exhaustion Fix

Asterisk 'All Circuits Busy' Error — SIP Channel Exhaustion Fix

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9 min read
ViciDial Hopper Not Loading Leads — Troubleshooting the Lead Hopper

ViciDial Hopper Not Loading Leads — Troubleshooting the Lead Hopper

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10 min read
ViciDial 'Extension Does Not Match' Error — Phone Registration Issues

ViciDial 'Extension Does Not Match' Error — Phone Registration Issues

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10 min read
ViciDial Dropped Calls (DROP Status) — Causes & Compliance Fixes

ViciDial Dropped Calls (DROP Status) — Causes & Compliance Fixes

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11 min read
ViciDial Agent Screen Blank or Not Loading — PHP & Browser Fixes

ViciDial Agent Screen Blank or Not Loading — PHP & Browser Fixes

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10 min read
ViciDial MySQL Connection Error — Database Connectivity Fixes

ViciDial MySQL Connection Error — Database Connectivity Fixes

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12 min read
ViciDial "Campaign Has No Dialable Leads" — List & Hopper Troubleshooting

ViciDial "Campaign Has No Dialable Leads" — List & Hopper Troubleshooting

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10 min read
ViciDial Recordings Missing — Why Calls Are Not Being Recorded

ViciDial Recordings Missing — Why Calls Are Not Being Recorded

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10 min read
ViciDial 'Agent Not Available' Error — Routing & Login Troubleshooting

ViciDial 'Agent Not Available' Error — Routing & Login Troubleshooting

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11 min read
ViciDial DEAD Call Status — Why Agents Get Dead Air & How to Fix It

ViciDial DEAD Call Status — Why Agents Get Dead Air & How to Fix It

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10 min read
ViciDial carrier_log No Answer — Diagnosing Failed Outbound Calls

ViciDial carrier_log No Answer — Diagnosing Failed Outbound Calls

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10 min read
ViciDial 'No One Is in Your Session' Error — Causes & Fixes

ViciDial 'No One Is in Your Session' Error — Causes & Fixes

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9 min read
ViciDial Login Incorrect Error — Fix Agent & Admin Auth Failures

ViciDial Login Incorrect Error — Fix Agent & Admin Auth Failures

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11 min read
Securing ViciDial Admin Interface — HTTPS, IP Whitelist, 2FA

Securing ViciDial Admin Interface — HTTPS, IP Whitelist, 2FA

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11 min read
ViciDial Time Zone Routing — Call at the Right Local Time

ViciDial Time Zone Routing — Call at the Right Local Time

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9 min read
Asterisk Music on Hold — Custom Audio & Per-Queue MOH

Asterisk Music on Hold — Custom Audio & Per-Queue MOH

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10 min read
ViciDial Recording Storage — NFS, S3 & Archival Strategies

ViciDial Recording Storage — NFS, S3 & Archival Strategies

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11 min read
Troubleshooting One-Way Audio in ViciDial / Asterisk

Troubleshooting One-Way Audio in ViciDial / Asterisk

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12 min read
ViciDial Agent Screen Layout & Custom CRM Fields

ViciDial Agent Screen Layout & Custom CRM Fields

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11 min read
Asterisk Voicemail System — Setup, Email Integration & IVR

Asterisk Voicemail System — Setup, Email Integration & IVR

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11 min read
ViciDial Custom Dialplan — Advanced extensions.conf Patterns

ViciDial Custom Dialplan — Advanced extensions.conf Patterns

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10 min read
Asterisk Fail2ban — Blocking SIP Brute Force Attacks

Asterisk Fail2ban — Blocking SIP Brute Force Attacks

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11 min read
Monitoring Asterisk with SNMP & Nagios/Zabbix

Monitoring Asterisk with SNMP & Nagios/Zabbix

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12 min read
ViciDial API Integration — Click-to-Call & CRM Webhooks

ViciDial API Integration — Click-to-Call & CRM Webhooks

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10 min read
Asterisk Codec Negotiation — G.711 vs G.729 vs Opus

Asterisk Codec Negotiation — G.711 vs G.729 vs Opus

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10 min read
ViciDial Campaign DNC (Do Not Call) List Management

ViciDial Campaign DNC (Do Not Call) List Management

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9 min read
Automated ViciDial Backups — Database, Recordings & Config

Automated ViciDial Backups — Database, Recordings & Config

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11 min read
ViciDial Remote Agents — WebRTC, VPN & Firewall Setup

ViciDial Remote Agents — WebRTC, VPN & Firewall Setup

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12 min read
Asterisk Queue Strategy Guide — Which Ring Strategy to Use

Asterisk Queue Strategy Guide — Which Ring Strategy to Use

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11 min read
ViciDial Disposition Statuses — Complete Reference & Custom Setup

ViciDial Disposition Statuses — Complete Reference & Custom Setup

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10 min read
SIP Trunk Failover & Load Balancing for ViciDial

SIP Trunk Failover & Load Balancing for ViciDial

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11 min read
ViciDial IVR Setup with Asterisk — Inbound Call Menus

ViciDial IVR Setup with Asterisk — Inbound Call Menus

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10 min read
Asterisk CDR Analysis — Extract Insights from Call Detail Records

Asterisk CDR Analysis — Extract Insights from Call Detail Records

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10 min read
ViciDial Lead Recycling & List Management Best Practices

ViciDial Lead Recycling & List Management Best Practices

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10 min read
Setting Up ViciDial Callbacks (CALLBK) — Agent & Auto

Setting Up ViciDial Callbacks (CALLBK) — Agent & Auto

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11 min read
ViciDial Agent Performance Reports Explained

ViciDial Agent Performance Reports Explained

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11 min read
Homelab Media Server — Complete Docker Stack on Repurposed Laptop

Homelab Media Server — Complete Docker Stack on Repurposed Laptop

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24 min read
Kamailio + FreeSWITCH — Load Balancing & High Availability

Kamailio + FreeSWITCH — Load Balancing & High Availability

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56 min read
Kamailio Fundamentals — Installation, Routing, Authentication & TLS

Kamailio Fundamentals — Installation, Routing, Authentication & TLS

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52 min read
FreeSWITCH Fundamentals — Installation, Dialplan, SIP & IVR

FreeSWITCH Fundamentals — Installation, Dialplan, SIP & IVR

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55 min read
AI-Powered Answering Machine Detection — Whisper + ML Classifier

AI-Powered Answering Machine Detection — Whisper + ML Classifier

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63 min read
Real-Time Call Transcription & Sentiment Dashboard

Real-Time Call Transcription & Sentiment Dashboard

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72 min read
Containerized Asterisk — Production Docker Compose Stack

Containerized Asterisk — Production Docker Compose Stack

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63 min read
AI Voice Agent — OpenAI Realtime API + Asterisk

AI Voice Agent — OpenAI Realtime API + Asterisk

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55 min read
ViciDial Security Hardening — Complete Guide

ViciDial Security Hardening — Complete Guide

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55 min read
QA Pipeline — Call Transcription + AI Quality Scoring

QA Pipeline — Call Transcription + AI Quality Scoring

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55 min read
ViciDial Database Performance & Optimization

ViciDial Database Performance & Optimization

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31 min read
ViciDial Safe Upgrade Playbook

ViciDial Safe Upgrade Playbook

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36 min read
WebRTC & ViciPhone Complete Setup Guide for ViciDial

WebRTC & ViciPhone Complete Setup Guide for ViciDial

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33 min read
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