DEV Community

Rickard Collander profile picture

Rickard Collander

Founder of Successifier AB (AI, automation, Customer Success) and Supportifier, a Swedish AI customer service platform.

Location Stockholm, Sweden Joined Joined on  Personal website https://www.successifier.se/om/rickard-collander
How to Calculate Customer Service Staffing (Per Hour, Per Channel)
rickardcollander profile

How to Calculate Customer Service Staffing (Per Hour, Per Channel)

#customerservice #support #operations #saas
Comments
3 min read
Onboarding Seasonal Support Staff Before Black Week
rickardcollander profile

Onboarding Seasonal Support Staff Before Black Week

#customerservice #support #onboarding #ecommerce
Comments
3 min read
GDPR Requests in the Support Inbox: How Customer Service Should Answer
rickardcollander profile

GDPR Requests in the Support Inbox: How Customer Service Should Answer

#gdpr #customerservice #privacy #support
Comments
4 min read
Switching Helpdesk Under GDPR: Moving Customer Data Without the Mess
rickardcollander profile

Switching Helpdesk Under GDPR: Moving Customer Data Without the Mess

#privacy
Comments
2 min read
How to Write a Help Article Customers Actually Use
rickardcollander profile

How to Write a Help Article Customers Actually Use

#documentation #support #writing
1
Comments 1
2 min read
Supportifier vs Gorgias: which fits a Swedish online store?
rickardcollander profile

Supportifier vs Gorgias: which fits a Swedish online store?

#customerservice #ecommerce #ai #saas
Comments
1 min read
Self-service: why your help centre goes unused
rickardcollander profile

Self-service: why your help centre goes unused

#customerservice #selfservice #support #knowledgebase
Comments
1 min read
Ticketing system for customer service: what it must handle
rickardcollander profile

Ticketing system for customer service: what it must handle

#customerservice #helpdesk #saas #support
Comments 1
3 min read
Where is my order? Cut e-commerce's most common question
rickardcollander profile

Where is my order? Cut e-commerce's most common question

#ecommerce #customerservice #support #saas
Comments
3 min read
A GEO Checklist for B2B Sites: robots.txt, llms.txt, Schema and Citability
rickardcollander profile

A GEO Checklist for B2B Sites: robots.txt, llms.txt, Schema and Citability

#seo #webdev #ai #llm
Comments 1
4 min read
Chatbots That Don't Guess: Grounding AI in Customer Service
rickardcollander profile

Chatbots That Don't Guess: Grounding AI in Customer Service

#ai #rag #chatbots #customerservice
Comments
4 min read
loading...