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Sergey Shinder profile picture

Sergey Shinder

I am Sergey Shinder

Joined Joined on 
The incident ended and the spare never came back

The incident ended and the spare never came back

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The deploy took four minutes and the release took six days

The deploy took four minutes and the release took six days

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A third of our calls came from an address our carrier had never been given

A third of our calls came from an address our carrier had never been given

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We spent thirteen weeks about to buy a bigger database

We spent thirteen weeks about to buy a bigger database

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The node was ready in seventy seconds and our pod was not

The node was ready in seventy seconds and our pod was not

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We forked a module for one line and owned all of it

We forked a module for one line and owned all of it

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Thirty seven tests failed the day our runner stopped running them in order

Thirty seven tests failed the day our runner stopped running them in order

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The order was committed and nothing else ever heard about it

The order was committed and nothing else ever heard about it

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The fix we backported to our oldest branch did nothing

The fix we backported to our oldest branch did nothing

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Twenty workers refreshed one token and invalidated each other

Twenty workers refreshed one token and invalidated each other

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The requests our customers gave up on were in none of our numbers

The requests our customers gave up on were in none of our numbers

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Two in three of our internal calls left the zone they started in

Two in three of our internal calls left the zone they started in

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Somebody's laptop upgraded our state file

Somebody's laptop upgraded our state file

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Our integration tests were talking to our partner's live system

Our integration tests were talking to our partner's live system

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Our deploys were also our restart policy

Our deploys were also our restart policy

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We shipped the version that could not receive the next one

We shipped the version that could not receive the next one

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We were the unreliable half of the integration

We were the unreliable half of the integration

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Every question we asked our logs took six minutes to answer

Every question we asked our logs took six minutes to answer

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Our cluster was full at nineteen percent CPU

Our cluster was full at nineteen percent CPU

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One workspace planned clean and eleven were never asked

One workspace planned clean and eleven were never asked

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The cheapest check in our pipeline ran last

The cheapest check in our pipeline ran last

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Our rate limit punished everyone except the customer causing the problem

Our rate limit punished everyone except the customer causing the problem

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Nine teams were taking turns on one staging environment

Nine teams were taking turns on one staging environment

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We never told the partner which version of their API we wanted

We never told the partner which version of their API we wanted

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We spent the first twenty three minutes of an outage reading staging's graphs

We spent the first twenty three minutes of an outage reading staging's graphs

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Our cluster had kept every job it ever finished

Our cluster had kept every job it ever finished

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An empty list in our module meant every bucket

An empty list in our module meant every bucket

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Every merge in the company depended on the dev cluster staying up

Every merge in the company depended on the dev cluster staying up

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Nobody had timed the part that comes after the restore

Nobody had timed the part that comes after the restore

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Five percent of our traffic was not five percent of our callers

Five percent of our traffic was not five percent of our callers

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Our totals were wrong by pennies and the pennies were in the parser

Our totals were wrong by pennies and the pennies were in the parser

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One new label multiplied our metrics by every order we take

One new label multiplied our metrics by every order we take

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The configuration we changed in June arrived one pod at a time in August

The configuration we changed in June arrived one pod at a time in August

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Terraform adopted the database and set it back to our defaults

Terraform adopted the database and set it back to our defaults

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Our pipeline tested the files we touched and none of the code we broke

Our pipeline tested the files we touched and none of the code we broke

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The queue had no limit so our timeouts meant nothing

The queue had no limit so our timeouts meant nothing

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The migration finished in a second and the rollout ran for eleven minutes

The migration finished in a second and the rollout ran for eleven minutes

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Their certificate worked in every browser and failed in our service

Their certificate worked in every browser and failed in our service

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Averaging our percentiles gave us a number nobody had experienced

Averaging our percentiles gave us a number nobody had experienced

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Our pods slept for sixty milliseconds out of every hundred

Our pods slept for sixty milliseconds out of every hundred

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Deleting one subnet from a list rebuilt six of them

Deleting one subnet from a list rebuilt six of them

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The same commit built us two different images

The same commit built us two different images

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We announced read only mode and could not even sign in

We announced read only mode and could not even sign in

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A one line fix took three weeks of unreleased work to production

A one line fix took three weeks of unreleased work to production

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On the second of January we started overwriting last year's orders

On the second of January we started overwriting last year's orders

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The timeline we built from the logs was physically impossible

The timeline we built from the logs was physically impossible

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Half of our new capacity could not run our image

Half of our new capacity could not run our image

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Every apply we ran was a small one on purpose

Every apply we ran was a small one on purpose

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Two formatters disagreed and the branch built itself all night

Two formatters disagreed and the branch built itself all night

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The admission webhook rejected every change, including the one that would fix it

The admission webhook rejected every change, including the one that would fix it

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Eight months in production and no automation had ever touched it

Eight months in production and no automation had ever touched it

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Our partner calls failed more often the quieter it got

Our partner calls failed more often the quieter it got

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Eighty five percent full gave us seventeen minutes

Eighty five percent full gave us seventeen minutes

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The debug copy of our service was taking one request in three

The debug copy of our service was taking one request in three

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A firewall rule with two owners changed itself back every three hours

A firewall rule with two owners changed itself back every three hours

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Our test runner had one core and the race needed two

Our test runner had one core and the race needed two

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Every new replica took twenty more database connections

Every new replica took twenty more database connections

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A third of our releases went out through the emergency path

A third of our releases went out through the emergency path

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Their sandbox accepted everything their production refused

Their sandbox accepted everything their production refused

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Nobody could tell me when the latency had started

Nobody could tell me when the latency had started

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