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Three Business Cases Claimed the Same Four Planners and Only One of Them Could Be Right

Three Business Cases Claimed the Same Four Planners and Only One of Them Could Be Right

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We Asked Our Yard Staff to Use Their Own Phones to Sign In and Forty Three Said No

We Asked Our Yard Staff to Use Their Own Phones to Sign In and Forty Three Said No

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We Sold Our Hire Division and Two Years Later My Team Still Runs Its Systems

We Sold Our Hire Division and Two Years Later My Team Still Runs Its Systems

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Our Delivery App Saved Finance Two Jobs and Transport Was Asked to Pay for It

Our Delivery App Saved Finance Two Jobs and Transport Was Asked to Pay for It

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Five Directors Priced an Hour of Downtime and Together It Came to Three Times Our Turnover

Five Directors Priced an Hour of Downtime and Together It Came to Three Times Our Turnover

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Our Fixed Price Implementation Came With Sixty Four Assumptions and We Owned Every One

Our Fixed Price Implementation Came With Sixty Four Assumptions and We Owned Every One

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Moving to Software as a Service Cut Our Costs and Lowered Our Reported Profit

Moving to Software as a Service Cut Our Costs and Lowered Our Reported Profit

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We Paid Our Software Suppliers a Year in Advance and Waited Sixty Days for Our Customers

We Paid Our Software Suppliers a Year in Advance and Waited Sixty Days for Our Customers

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We Saved Every Agent Four Minutes a Day and Nobody Could Spend Them

We Saved Every Agent Four Minutes a Day and Nobody Could Spend Them

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Stopping a Failing Project Meant Writing Off Two Years of Our Work

Stopping a Failing Project Meant Writing Off Two Years of Our Work

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The Depots Sent Whoever They Could Spare to Test Our New System

The Depots Sent Whoever They Could Spare to Test Our New System

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A Third of My Budget Was Spent in Dollars and Our Treasury Had Never Heard of It

A Third of My Budget Was Spent in Dollars and Our Treasury Had Never Heard of It

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Our Depots Ran on the Laptops Head Office Had Finished With

Our Depots Ran on the Laptops Head Office Had Finished With

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Our Account Managers Had Been Giving Away My Team's Time for Free

Our Account Managers Had Been Giving Away My Team's Time for Free

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We Were Compared With a Benchmark That Counted Half of What We Do

We Were Compared With a Benchmark That Counted Half of What We Do

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