Serguey Shinder - DEV Community

Serguey Shinder

Nov 3

Our Next Handsets Have No SIM Tray and Our Depots Still Swap SIM Cards From a Drawer

#sergueyshinder #futureofit #mobile #esim

2 min read

Serguey Shinder

Nov 3

Three Business Cases Claimed the Same Four Planners and Only One of Them Could Be Right

#sergueyshinder #itbusiness #businesscase #budgeting

2 min read

Serguey Shinder

Nov 3

Our Telematics Said Our Crane Lorries Idled Two Hours a Day and the Engine Was Working the Crane

#sergueyshinder #data #fleet #metrics

2 min read

Serguey Shinder

Nov 3

Our Statement Run Matched Files to Customers by Their Place in the List and Two Hundred Got Someone Else's

#sergueyshinder #automation #billing #privacy

2 min read

Serguey Shinder

Nov 3

Our Storage Promised Our Servers Thirty One Terabytes and Owned Eighteen

#sergueyshinder #cloud #storage #virtualization

2 min read

Serguey Shinder

Nov 3

A Counter Assistant Signed the Branch Browser Into Her Own Account and Took Our Saved Passwords Home

#sergueyshinder #cybersecurity #browsers #passwords

2 min read

Serguey Shinder

Nov 3

Our Network Supplier and Our Warehouse System Supplier Both Changed Something on the Same Sunday Night

#sergueyshinder #itoperations #changemanagement #suppliers

1

2 min read

Serguey Shinder

Nov 2

Our Trade Customers Want to Pay by Bank App at the Counter and Our Tills Can Only Refund a Card

#sergueyshinder #futureofit #payments #fintech

1

2 min read

Serguey Shinder

Nov 2

We Asked Our Yard Staff to Use Their Own Phones to Sign In and Forty Three Said No

#sergueyshinder #itbusiness #workforce #authentication

2 min read

Serguey Shinder

Nov 2

We Stopped Selling Three Hundred and Forty Products and Our Returns Screen Stopped Recognising Them

#sergueyshinder #data #masterdata #returns

2 min read

Serguey Shinder

Nov 2

Every Update Reached Our Aberdeen Branch First Because the Rollout Ran in Alphabetical Order

#sergueyshinder #automation #deployment #releases

2 min read

Serguey Shinder

Nov 2

We Upgraded Ten Access Points at a Depot and Fourteen Desk Phones Lost Power

#sergueyshinder #cloud #networking #capacity

2 min read

Serguey Shinder

Nov 2

Every Scan From Our Depot Printers Landed in a Folder the Whole Depot Could Open

#sergueyshinder #cybersecurity #privacy #printing

2 min read

Serguey Shinder

Nov 2

Our Forklift Terminals Switched Off With the Trucks Every Night and Missed Nine Months of Updates

#sergueyshinder #itoperations #patching #warehouse

2 min read

Serguey Shinder

Nov 1

Our Suppliers' Barcodes Will Soon Carry the Batch Number and Our Stock System Has Nowhere to Put It

#sergueyshinder #futureofit #barcodes #supplychain

2 min read

Serguey Shinder

Nov 1

We Sold Our Hire Division and Two Years Later My Team Still Runs Its Systems

#sergueyshinder #itbusiness #divestment #contracts

2 min read

Serguey Shinder

Nov 1

This Year Has Fifty Three Weeks and Last Time Our Reports Lost One of Them

#sergueyshinder #data #reporting #calendars

2 min read

Serguey Shinder

Nov 1

Our Licence Check Was Not Allowed to Look at Thirty Eight Drivers and Marked Them All Clear

#sergueyshinder #automation #compliance #transport

2 min read

Serguey Shinder

Nov 1

We Moved Our Depot Cameras to the Cloud and Every Scanner Waited Behind the Video

#sergueyshinder #cloud #networking #bandwidth

2 min read

Serguey Shinder

Nov 1

Our Door Fobs Could Be Copied Through a Pocket and the Access Log Named a Man Who Was in Spain

#sergueyshinder #cybersecurity #physicalsecurity #accesscontrol

2 min read

Serguey Shinder

Nov 1

Our Goods In Scanners Dropped Off Every Lunchtime and the Engineer Only Ever Visited in the Morning

#sergueyshinder #itoperations #wifi #warehouse

2 min read

Serguey Shinder

Oct 30

Our Right to Work Checks Are Going Digital and Our Onboarding Still Expects a Photocopy

#sergueyshinder #futureofit #identity #hr

2 min read

Serguey Shinder

Oct 30

Our Delivery App Saved Finance Two Jobs and Transport Was Asked to Pay for It

#sergueyshinder #itbusiness #budgets #businesscase

2 min read

Serguey Shinder

Oct 30

Our Training Customer Placed More Orders Than Most of Our Real Ones

#sergueyshinder #data #forecasting #testing

2 min read

Serguey Shinder

Oct 30

Our Leaver Process Forwarded Her Mailbox to the Manager Her Grievance Was About

#sergueyshinder #automation #privacy #hr

2 min read

Serguey Shinder

Oct 30

The Cable to Our Gatehouse Was Forty Metres Too Long and the Old Switch Had Been Hiding It

#sergueyshinder #infrastructure #networking #cabling

2 min read

Serguey Shinder

Oct 30

Our Fuel Card Portal Read Its Sign In Code to a Voicemail Anyone Could Dial Into

#sergueyshinder #cybersecurity #authentication #fraud

2 min read

Serguey Shinder

Oct 30

The Transport Office PC Crashed Every Afternoon Because Nobody Ever Signed Out

#sergueyshinder #itoperations #desktop #troubleshooting

2 min read

Serguey Shinder

Oct 30

A Drone Counted Our Warehouse in One Night and Our Stock System Could Not Keep Up

#sergueyshinder #futureofit #warehouse #automation

2 min read

Serguey Shinder

Oct 30

Five Directors Priced an Hour of Downtime and Together It Came to Three Times Our Turnover

#sergueyshinder #itbusiness #risk #businesscase

2 min read

Serguey Shinder

Oct 28

Our Customer Tiers Were Calculated Once in 2020 and Never Again

#sergueyshinder #data #customers #masterdata

2 min read

Serguey Shinder

Oct 28

Our Cash Matching Reached Ninety Two Percent by Guessing Which Invoice Customers Meant

#sergueyshinder #automation #finance #metrics

2 min read

Serguey Shinder

Oct 28

The Gas Suppression in Our Server Room Had Been Switched to Manual for Three Years

#sergueyshinder #infrastructure #datacenter #resilience

2 min read

Serguey Shinder

Oct 28

Her Session Was Stolen From the Family Computer and Our Second Factor Never Saw It

#sergueyshinder #cybersecurity #identity #malware

2 min read

Serguey Shinder

Oct 28

Our Service Desk Scored Ninety Four Percent and Never Asked Anyone at a Depot

#sergueyshinder #itoperations #servicedesk #metrics

2 min read

Serguey Shinder

Oct 28

Our New Apprentices Have Never Saved a File in a Folder

#sergueyshinder #futureofit #workplace #records

2 min read

Serguey Shinder

Oct 28

Our Fixed Price Implementation Came With Sixty Four Assumptions and We Owned Every One

#sergueyshinder #itbusiness #contracts #suppliers

2 min read

Serguey Shinder

Oct 27

Our Old System Kept Credit Limits in Thousands and the New One Read Them as Pounds

#sergueyshinder #data #migration #finance

2 min read

Serguey Shinder

Oct 27

Every Ticket That Mentioned a Password Went to a Team of Two

#sergueyshinder #automation #servicedesk #itsm

2 min read

Serguey Shinder

Oct 27

We Could Restore Our Orders to Any Minute in the Last Week and Needed the Eleventh Day

#sergueyshinder #cloud #database #backups

2 min read

Serguey Shinder

Oct 27

A Free PDF Converter in Our Browsers Changed Owners and Started Reading Our Customer System

#sergueyshinder #cybersecurity #browsers #privacy

2 min read

Serguey Shinder

Oct 27

Our Clocking Terminals Ran Seven Minutes Fast and a Driver Noticed Before We Did

#sergueyshinder #itoperations #networking #payroll

2 min read

Serguey Shinder

Oct 19

A Customer's Software Placed an Order With Us and Nobody Had Signed It

#sergueyshinder #futureofit #ai #ecommerce

2 min read

Serguey Shinder

Oct 19

Moving to Software as a Service Cut Our Costs and Lowered Our Reported Profit

#sergueyshinder #itbusiness #finance #cloud

2 min read

Serguey Shinder

Oct 19

Our Phones Could Not Recognise Customers Whose Numbers Had Spaces in Them

#sergueyshinder #data #telephony #crm

2 min read

Serguey Shinder

Oct 19

Our Payment Reminders All Went Out at Nine and Took the Portal Down

#sergueyshinder #automation #email #capacity

2 min read

Serguey Shinder

Oct 19

We Moved Our Exports to Archive Storage and Paid for Six Months Every Time

#sergueyshinder #cloud #storage #costs

2 min read

Serguey Shinder

Oct 19

A Note Taking Assistant Sent Our Negotiating Position to the Customer

#sergueyshinder #cybersecurity #ai #meetings

1

2 min read

Serguey Shinder

Oct 19

Our Support Contract Promised an Engineer the Next Day and the Part in Six Weeks

#sergueyshinder #itoperations #hardware #suppliers

1

2 min read

Serguey Shinder

Oct 19

Software Now Offers Our Drivers Their Overtime and Someone Has to Explain Why

#sergueyshinder #futureofit #automation #regulation

2 min read

Serguey Shinder

Oct 16

We Paid Our Software Suppliers a Year in Advance and Waited Sixty Days for Our Customers

#sergueyshinder #itbusiness #finance #contracts

2 min read

Serguey Shinder

Oct 16

Where Is My Order Was Our Top Call Reason Because It Was First in the List

#sergueyshinder #data #contactcentre #reporting

2 min read

Serguey Shinder

Oct 16

Our Purchase Requests Approved Themselves While the Managers Were on Holiday

#sergueyshinder #automation #workflow #procurement

1

2 min read

Serguey Shinder

Oct 16

We Deleted Two Hundred Virtual Machines and Kept Paying for Their Disks

#sergueyshinder #cloud #costs #infrastructure

2 min read

Serguey Shinder

Oct 16

Changing a Mobile Number in Our HR Portal Was Enough to Take Over an Account

#sergueyshinder #cybersecurity #identity #hr

2 min read

Serguey Shinder

Oct 16

Our Peak Season Laptops Came Out of the Cage Unable to Join the Network

#sergueyshinder #itoperations #devices #contactcentre

2 min read

Serguey Shinder

Oct 15

Our Customers Ask a Chatbot About Us Before They Ask Us

#sergueyshinder #futureofit #ai #website

2 min read

Serguey Shinder

Oct 15

We Saved Every Agent Four Minutes a Day and Nobody Could Spend Them

#sergueyshinder #itbusiness #businesscase #finance

1

2 min read

Serguey Shinder

Oct 15

She Changed Her Surname and Six of Our Systems Decided She Was Someone New

#sergueyshinder #data #identity #hr

2 min read

Serguey Shinder

Oct 15

Our New Starters Inherited Everything Their Predecessors Had Collected

#sergueyshinder #automation #identity #accesscontrol

2 min read

Writing Debut