Serguey Shinder - DEV Community

Serguey Shinder

Sep 24

The Comparison Is No Longer the System We Replaced

#sergueyshinder #futureofit #usability #itmanagement

2 min read

Serguey Shinder

Sep 24

The Carbon Report Asked for Numbers We Had Never Counted

#sergueyshinder #itbusiness #sustainability #itmanagement

2 min read

Serguey Shinder

Sep 24

We Sold Below Cost for a Week Because a File Told Us To

#sergueyshinder #data #dataquality #integration

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Serguey Shinder

Sep 24

Our Overnight Jobs Sign In as a Man Who Left in 2022

#sergueyshinder #automation #devops #itsecurity

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Serguey Shinder

Sep 24

Nothing We Could Do Would Bring It Back Sooner

#sergueyshinder #cloud #saas #itmanagement

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Serguey Shinder

Sep 24

Our Job Adverts Named Every System We Run

#sergueyshinder #cybersecurity #infosec #riskmanagement

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Serguey Shinder

Sep 24

The Continuity Exercise Stopped in the First Half Hour

#sergueyshinder #itoperations #businesscontinuity #itsm

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Serguey Shinder

Sep 23

The Calls That Reach Us Now Are the Ones the Model Could Not Answer

#sergueyshinder #futureofit #ai #servicedesk

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Serguey Shinder

Sep 23

IT Heard About the Acquisition Nine Days Before It Closed

#sergueyshinder #itbusiness #mergers #itmanagement

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Serguey Shinder

Sep 23

The Customer Number Was Free Because Somebody Else Had Finished With It

#sergueyshinder #data #systems #dataquality

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Serguey Shinder

Sep 23

We Chose the Actions by What Was Easy to Build

#sergueyshinder #automation #itsm #governance

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Serguey Shinder

Sep 23

Every Server We Own Was Running Eleven Agents

#sergueyshinder #infrastructure #servers #itmanagement

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Serguey Shinder

Sep 23

The Customer List We Protected Everywhere Except on Paper

#sergueyshinder #cybersecurity #dataprotection #governance

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Serguey Shinder

Sep 23

A Fifth of Our Support Demand Came From People We Do Not Employ

#sergueyshinder #itoperations #itsm #servicedesk

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Serguey Shinder

Sep 22

Most of the People We Support Will Never Sit at a Desk

#sergueyshinder #futureofit #mobility #itmanagement

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Serguey Shinder

Sep 22

We Sold a Fifteen Minute Promise on an Overnight System

#sergueyshinder #itbusiness #contracts #itmanagement

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Serguey Shinder

Sep 22

Our Systems Were Built to Create Records, Not to Correct Them

#sergueyshinder #data #systems #dataquality

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Serguey Shinder

Sep 22

Sixty Automated Jobs Kept Running While the System Was Down

#sergueyshinder #automation #devops #incidentmanagement

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Serguey Shinder

Sep 22

Every Depot's Internet Goes Through a Room in Head Office

#sergueyshinder #cloud #networking #infrastructure

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Serguey Shinder

Sep 21

An Underwriter Wrote More of Our Security Programme Than I Did

#sergueyshinder #cybersecurity #risk #governance

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Serguey Shinder

Sep 21

Twelve Months of Leave Looked Exactly Like Leaving

#sergueyshinder #itoperations #itsm #identity

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Serguey Shinder

Sep 20

The Firewall Now Protects a Shrinking Part of the Company

#sergueyshinder #futureofit #identity #itmanagement

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Serguey Shinder

Sep 20

We Could Not Afford the Salary and We Could Afford the Contractor

#sergueyshinder #itbusiness #hiring #itmanagement

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Serguey Shinder

Sep 20

Seven Things Were Reading That Database and None of Them Were Listed

#sergueyshinder #data #systems #itmanagement

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Serguey Shinder

Sep 20

The Policy Reached Four Hundred Laptops Before Anyone Could Stop It

#sergueyshinder #automation #endpointmanagement #itmanagement

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Serguey Shinder

Sep 20

Our Database Licence Counted Cores We Did Not Own

#sergueyshinder #cloud #licensing #infrastructure

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Serguey Shinder

Sep 20

Someone Invoiced Our Customers Using Our Own Domain

#sergueyshinder #cybersecurity #email #infosec

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Serguey Shinder

Sep 20

We Run Thirty Nine Sites and Have Engineers at Two

#sergueyshinder #itoperations #itsm #infrastructure

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Serguey Shinder

Sep 19

We No Longer Choose When Our Software Changes

#sergueyshinder #futureofit #saas #vendormanagement

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Serguey Shinder

Sep 19

The Auto Renewal Clause Was Doing Our Negotiating For Us

#sergueyshinder #itbusiness #procurement #contracts

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Serguey Shinder

Sep 19

We Had the Data and Not the Right to Use It That Way

#sergueyshinder #data #privacy #datagovernance

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Serguey Shinder

Sep 19

Our Automation Was Clicking Through Screens Nobody Had Promised to Keep

#sergueyshinder #automation #rpa #itmanagement

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Serguey Shinder

Sep 19

A Letter From the Landlord Ended Our Hardware Refresh

#sergueyshinder #infrastructure #datacentre #itmanagement

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Serguey Shinder

Sep 19

The Breach Was Theirs and the Question Was Ours

#sergueyshinder #cybersecurity #thirdpartyrisk #vendormanagement

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Serguey Shinder

Sep 19

The Outage Ran for Two Hours Before It Had a Name

#sergueyshinder #itoperations #incidentmanagement #itsm

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Serguey Shinder

Sep 18

The People Who Understand Our Oldest Systems Retire Before It Does

#sergueyshinder #futureofit #legacysystems #itworkforce

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Serguey Shinder

Sep 18

Every Department Wanted the Premium Option Until It Appeared on Their Budget

#sergueyshinder #itbusiness #itmanagement #budgeting

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Serguey Shinder

Sep 18

Six Hundred Reports Left Our Systems Each Month and Ninety Were Read

#sergueyshinder #data #reporting #governance

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Serguey Shinder

Sep 18

The Scripts Holding Our Month End Together Had One Author

#sergueyshinder #automation #devops #itmanagement

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Serguey Shinder

Sep 18

A Folder Vanished and Both Sides Thought the Other Had a Copy

#sergueyshinder #cloud #backup #saas

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Serguey Shinder

Sep 18

They Did Not Break Our Second Factor, They Rang the Service Desk

#sergueyshinder #cybersecurity #identity #socialengineering

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Serguey Shinder

Sep 18

Count How Many Times You Have Fixed the Same Thing

#sergueyshinder #itoperations #itsm #problemmanagement

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Serguey Shinder

Sep 17

Replacing an Algorithm Is a Decade of Inventory Work

#sergueyshinder #futureofit #encryption #security

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Serguey Shinder

Sep 17

Approving a Project Cost Nothing, So We Approved Everything

#sergueyshinder #itbusiness #itmanagement #projectmanagement

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Serguey Shinder

Sep 17

The Only Thing Our Records Kept Was the Latest Answer

#sergueyshinder #data #datagovernance #audit

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Serguey Shinder

Sep 17

If the Job Cannot Show What It Did, Somebody Will Do It Again

#sergueyshinder #automation #devops #observability

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Serguey Shinder

Sep 17

The Data Stayed in the Region and Almost Nothing Else Did

#sergueyshinder #cloud #compliance #datasovereignty

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Serguey Shinder

Sep 17

Break Glass Had Become the Front Door

#sergueyshinder #cybersecurity #privilegedaccess #identity

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Serguey Shinder

Sep 17

Half of Our Successful Changes Were Never Verified

#sergueyshinder #itoperations #changemanagement #itsm

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Serguey Shinder

Sep 16

Nothing Was Late for a Technical Reason

#sergueyshinder #itbusiness #projectmanagement #itmanagement

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Serguey Shinder

Sep 16

The Next Wave of Shadow IT Will Be Built, Not Bought

#sergueyshinder #futureofit #governance #automation

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Serguey Shinder

Sep 16

Staff Labelled Everything Confidential and They Were Right To

#sergueyshinder #data #governance #informationsecurity

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Serguey Shinder

Sep 16

Somebody Has to Absorb Every Change We Ship

#sergueyshinder #devops #changemanagement #itsm

2 min read

Serguey Shinder

Sep 16

Both of Our Circuits Ran Through the Same Duct

#sergueyshinder #infrastructure #networking #resilience

2 min read

Serguey Shinder

Sep 16

In the Month Before a Resignation, the Downloads Change

#sergueyshinder #cybersecurity #dataprotection #insiderrisk

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Serguey Shinder

Sep 16

Who Answers the Phone at Two in the Morning

#sergueyshinder #itoperations #incidentresponse #itsm

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Serguey Shinder

Sep 15

Most of the Accounts We Manage Will Not Belong to People

#sergueyshinder #futureofit #identity #automation

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Serguey Shinder

Sep 15

The Budget Round Asks What I Will Buy, Not What I Will Run

#sergueyshinder #itbusiness #budgeting #itmanagement

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Serguey Shinder

Sep 15

Keeping the Archive Was the Easy Half

#sergueyshinder #data #archiving #compliance

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Serguey Shinder

Sep 15

Automation Left My Team With Only the Hard Cases

#sergueyshinder #automation #devops #itsm

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Writing Debut