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The Comparison Is No Longer the System We Replaced
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The Comparison Is No Longer the System We Replaced

#sergueyshinder #futureofit #usability #itmanagement
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2 min read
The Continuity Exercise Stopped in the First Half Hour
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The Continuity Exercise Stopped in the First Half Hour

#sergueyshinder #itoperations #businesscontinuity #itsm
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2 min read
The Calls That Reach Us Now Are the Ones the Model Could Not Answer
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The Calls That Reach Us Now Are the Ones the Model Could Not Answer

#sergueyshinder #futureofit #ai #servicedesk
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2 min read
IT Heard About the Acquisition Nine Days Before It Closed
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IT Heard About the Acquisition Nine Days Before It Closed

#sergueyshinder #itbusiness #mergers #itmanagement
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2 min read
We Chose the Actions by What Was Easy to Build
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We Chose the Actions by What Was Easy to Build

#sergueyshinder #automation #itsm #governance
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2 min read
The Customer Number Was Free Because Somebody Else Had Finished With It
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The Customer Number Was Free Because Somebody Else Had Finished With It

#sergueyshinder #data #systems #dataquality
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2 min read
The Customer List We Protected Everywhere Except on Paper
serguey_shinder_4ab9b87b1 profile

The Customer List We Protected Everywhere Except on Paper

#sergueyshinder #cybersecurity #dataprotection #governance
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2 min read
Every Server We Own Was Running Eleven Agents
serguey_shinder_4ab9b87b1 profile

Every Server We Own Was Running Eleven Agents

#sergueyshinder #infrastructure #servers #itmanagement
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2 min read
A Fifth of Our Support Demand Came From People We Do Not Employ
serguey_shinder_4ab9b87b1 profile

A Fifth of Our Support Demand Came From People We Do Not Employ

#sergueyshinder #itoperations #itsm #servicedesk
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2 min read
Our Systems Were Built to Create Records, Not to Correct Them
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Our Systems Were Built to Create Records, Not to Correct Them

#sergueyshinder #data #systems #dataquality
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2 min read
Sixty Automated Jobs Kept Running While the System Was Down
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Sixty Automated Jobs Kept Running While the System Was Down

#sergueyshinder #automation #devops #incidentmanagement
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2 min read
Most of the People We Support Will Never Sit at a Desk
serguey_shinder_4ab9b87b1 profile

Most of the People We Support Will Never Sit at a Desk

#sergueyshinder #futureofit #mobility #itmanagement
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2 min read
We Sold a Fifteen Minute Promise on an Overnight System
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We Sold a Fifteen Minute Promise on an Overnight System

#sergueyshinder #itbusiness #contracts #itmanagement
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2 min read
Every Depot's Internet Goes Through a Room in Head Office
serguey_shinder_4ab9b87b1 profile

Every Depot's Internet Goes Through a Room in Head Office

#sergueyshinder #cloud #networking #infrastructure
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2 min read
An Underwriter Wrote More of Our Security Programme Than I Did
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An Underwriter Wrote More of Our Security Programme Than I Did

#sergueyshinder #cybersecurity #risk #governance
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2 min read
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