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A Fifth of Our Support Demand Came From People We Do Not Employ
serguey_shinder_4ab9b87b1 profile

A Fifth of Our Support Demand Came From People We Do Not Employ

#sergueyshinder #itoperations #itsm #servicedesk
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2 min read
Twelve Months of Leave Looked Exactly Like Leaving
serguey_shinder_4ab9b87b1 profile

Twelve Months of Leave Looked Exactly Like Leaving

#sergueyshinder #itoperations #itsm #identity
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2 min read
We Run Thirty Nine Sites and Have Engineers at Two
serguey_shinder_4ab9b87b1 profile

We Run Thirty Nine Sites and Have Engineers at Two

#sergueyshinder #itoperations #itsm #infrastructure
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2 min read
The Outage Ran for Two Hours Before It Had a Name
serguey_shinder_4ab9b87b1 profile

The Outage Ran for Two Hours Before It Had a Name

#sergueyshinder #itoperations #incidentmanagement #itsm
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2 min read
Count How Many Times You Have Fixed the Same Thing
serguey_shinder_4ab9b87b1 profile

Count How Many Times You Have Fixed the Same Thing

#sergueyshinder #itoperations #itsm #problemmanagement
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2 min read
Half of Our Successful Changes Were Never Verified
serguey_shinder_4ab9b87b1 profile

Half of Our Successful Changes Were Never Verified

#sergueyshinder #itoperations #changemanagement #itsm
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2 min read
Who Answers the Phone at Two in the Morning
serguey_shinder_4ab9b87b1 profile

Who Answers the Phone at Two in the Morning

#sergueyshinder #itoperations #incidentresponse #itsm
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2 min read
Ask the Business Which Days It Cannot Lose
serguey_shinder_4ab9b87b1 profile

Ask the Business Which Days It Cannot Lose

#sergueyshinder #itoperations #availability #itsm
1
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2 min read
There Is No Longer a Quiet Hour to Do the Work In
serguey_shinder_4ab9b87b1 profile

There Is No Longer a Quiet Hour to Do the Work In

#sergueyshinder #itoperations #changemanagement #itsm
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2 min read
Nobody Outside the Room Knew When the Outage Ended
serguey_shinder_4ab9b87b1 profile

Nobody Outside the Room Knew When the Outage Ended

#sergueyshinder #itoperations #incident #communication
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2 min read
Every Incident Was a Severity Three Until Someone Important Noticed
serguey_shinder_4ab9b87b1 profile

Every Incident Was a Severity Three Until Someone Important Noticed

#sergueyshinder #itoperations #incident #itsm
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2 min read
We Restored Service So Fast We Destroyed the Evidence
serguey_shinder_4ab9b87b1 profile

We Restored Service So Fast We Destroyed the Evidence

#sergueyshinder #itoperations #incident #sysadmin
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2 min read
A Server We Retired in 2023 Was Still Taking Traffic Last Month
serguey_shinder_4ab9b87b1 profile

A Server We Retired in 2023 Was Still Taking Traffic Last Month

#sergueyshinder #itoperations #itsm #assetmanagement
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2 min read
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