Itoperations

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Serguey Shinder

Oct 13

Depot Callers Waited Eleven Minutes While a Third of Our Agents Had Nothing to Do

#sergueyshinder #itoperations #servicedesk #telephony

2 min read

Serguey Shinder

Oct 14

Our Freezer Scanners Were Dead by Ten Because Nobody Counted Battery Charges

#sergueyshinder #itoperations #hardware #warehouse

2 min read

Serguey Shinder

Oct 12

We Were Paying Every Month for Six Hundred SIM Cards Nobody Was Using

#sergueyshinder #itoperations #telecoms #assetmanagement

2 min read

Serguey Shinder

Oct 2

Every Ninety Days Our Service Desk Had the Same Bad Week

#sergueyshinder #itoperations #servicedesk #identity

2 min read

Serguey Shinder

Oct 1

Every Depot Signs In at Six and We Had Sized for the Hour

#sergueyshinder #itoperations #capacity #performance

2 min read

Serguey Shinder

Sep 30

A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them

#sergueyshinder #itoperations #hardware #servicedesk

2 min read

Serguey Shinder

Sep 29

Our Tickets Closed Themselves Before the Night Shift Came Back

#sergueyshinder #itoperations #servicedesk #shiftwork

2 min read

Serguey Shinder

Sep 28

Nineteen of Our Shared Mailboxes Were Being Read by Nobody

#sergueyshinder #itoperations #email #servicedesk

2 min read

Serguey Shinder

Sep 26

The Printer That Decides Whether a Lorry Leaves Was Bought Like Stationery

#sergueyshinder #itoperations #endpoints #logistics

2 min read

Serguey Shinder

Sep 25

Two Thirds of What We Escalated Did Not Need an Engineer

#sergueyshinder #itoperations #itsm #servicedesk

2 min read

Serguey Shinder

Sep 24

The Continuity Exercise Stopped in the First Half Hour

#sergueyshinder #itoperations #businesscontinuity #itsm

2 min read

Serguey Shinder

Sep 23

A Fifth of Our Support Demand Came From People We Do Not Employ

#sergueyshinder #itoperations #itsm #servicedesk

2 min read

Serguey Shinder

Sep 21

Twelve Months of Leave Looked Exactly Like Leaving

#sergueyshinder #itoperations #itsm #identity

2 min read

Serguey Shinder

Sep 20

We Run Thirty Nine Sites and Have Engineers at Two

#sergueyshinder #itoperations #itsm #infrastructure

2 min read

Serguey Shinder

Sep 19

The Outage Ran for Two Hours Before It Had a Name

#sergueyshinder #itoperations #incidentmanagement #itsm

2 min read

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