DEV Community

#servicedesk

Posts

đź‘‹ Sign in for the ability to sort posts by relevant, latest, or top.
Why adding request participants in bulk floods inboxes in Jira Service Management
kayabyte profile

Why adding request participants in bulk floods inboxes in Jira Service Management

#jira #atlassian #servicedesk #productivity
Comments 1
2 min read
CC a whole team on every Jira Service Management ticket
kayabyte profile

CC a whole team on every Jira Service Management ticket

#jira #atlassian #servicedesk #productivity
Comments
3 min read
Jira Service Management: keeping request participants in sync with a group (joiners and leavers)
kayabyte profile

Jira Service Management: keeping request participants in sync with a group (joiners and leavers)

#jira #atlassian #servicedesk #automation
Comments 2
4 min read
Adding a whole team as request participants in Jira Service Management
kayabyte profile

Adding a whole team as request participants in Jira Service Management

#jira #atlassian #servicedesk #productivity
Comments
3 min read
Our Service Desk Scored Ninety Four Percent and Never Asked Anyone at a Depot
serguey_shinder_4ab9b87b1 profile

Our Service Desk Scored Ninety Four Percent and Never Asked Anyone at a Depot

#sergueyshinder #itoperations #servicedesk #metrics
Comments
2 min read
Every Ticket That Mentioned a Password Went to a Team of Two
serguey_shinder_4ab9b87b1 profile

Every Ticket That Mentioned a Password Went to a Team of Two

#sergueyshinder #automation #servicedesk #itsm
Comments
2 min read
Our Board Meetings Started Twelve Minutes Late Because of the Screen
serguey_shinder_4ab9b87b1 profile

Our Board Meetings Started Twelve Minutes Late Because of the Screen

#sergueyshinder #itoperations #servicedesk #workplace
Comments
2 min read
Our Service Desk and a Customer's Spent a Weekend Opening Tickets for Each Other
serguey_shinder_4ab9b87b1 profile

Our Service Desk and a Customer's Spent a Weekend Opening Tickets for Each Other

#sergueyshinder #automation #email #servicedesk
Comments
2 min read
Depot Callers Waited Eleven Minutes While a Third of Our Agents Had Nothing to Do
serguey_shinder_4ab9b87b1 profile

Depot Callers Waited Eleven Minutes While a Third of Our Agents Had Nothing to Do

#sergueyshinder #itoperations #servicedesk #telephony
Comments
2 min read
One person, two JSM customer accounts: what actually clears the duplicate after an email change
mihai_leanzero profile

One person, two JSM customer accounts: what actually clears the duplicate after an email change

#jira #atlassian #servicedesk #itsm
Comments
14 min read
Every Ninety Days Our Service Desk Had the Same Bad Week
serguey_shinder_4ab9b87b1 profile

Every Ninety Days Our Service Desk Had the Same Bad Week

#sergueyshinder #itoperations #servicedesk #identity
1
Comments
2 min read
A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them
serguey_shinder_4ab9b87b1 profile

A Third of the Scanners Sent Back as Faulty Had Nothing Wrong With Them

#sergueyshinder #itoperations #hardware #servicedesk
Comments
2 min read
Our Tickets Closed Themselves Before the Night Shift Came Back
serguey_shinder_4ab9b87b1 profile

Our Tickets Closed Themselves Before the Night Shift Came Back

#sergueyshinder #itoperations #servicedesk #shiftwork
Comments
2 min read
Nineteen of Our Shared Mailboxes Were Being Read by Nobody
serguey_shinder_4ab9b87b1 profile

Nineteen of Our Shared Mailboxes Were Being Read by Nobody

#sergueyshinder #itoperations #email #servicedesk
Comments 2
2 min read
Two Thirds of What We Escalated Did Not Need an Engineer
serguey_shinder_4ab9b87b1 profile

Two Thirds of What We Escalated Did Not Need an Engineer

#sergueyshinder #itoperations #itsm #servicedesk
Comments
2 min read
đź‘‹ Sign in for the ability to sort posts by relevant, latest, or top.